I'm a huge bubble tea fan - so, I was really excited when I heard they were opening. I go there a couple times a week for a hot coconut chai tea with green tea based and the service is good, sometimes when busy it could be a little slow but that's understandable. Their chai tea is the best I've ever had especially with the coconut flavor. The bubble teas are really good but instead of tapioca with the tea latte I like mine in the smothie.
Some evenings, I go there with a group of friends and we always get the tea pot for two, it's better deal this way, and springrolls (vegetable rolls. They do charge alittle more than other coffee shops (like $.10 more but their teas taste better, it's more gourmet and not just standard tea. I should also mention that their jasmine tea is the best I've had anywhere. If you're cost cautious, buy it in bulk, it's only $3 something for a 2oz.
It's kind of funny that they would have free lemon iced water but charge for hot water refill ($.25) but I would imagine without the extra charge people would buy one cup of tea and sit there for hours and periodically ask for more hot water which wouldnt be good business-wise.
I would recommend this place, the interior design is very artsy with comfortable futons and colorful chairs. Very sleek.