I ate at the new Hanover location of Yama last night and the service was terrible. The hostess originally estimated that it would take 40 minutes for us to be seated, but instead it took 70. To top it off, various staff members came out and told us "5 more minutes" every 10 or so minutes after the first 30 minutes of waiting and then proceeded to seat all of the small parties that showed up after we did (rather than pushing together the next 2 small tables that became available to seat the 6 of us).
After we had been seated for 10 minutes or so, the staff told us that they needed us to move to a different table because they wanted to join our table to another group that was expecting more people to show up. Yama decided to reward us with free Edamame appetizers for being good sports about moving.
We were temporarily mollified until it was time for our orders to come out. Half of our table received food very promptly. The other half of us waited for 30 minutes, then asked our waiter about our food. He checked the kitchen and then told us there was a "mix-up" and that they would have to start cooking our orders all over again. Because of the "mix-up," we were given a 20% discount on our meal.
I appreciate the fact that the staff at Yama recognized their mistakes and tried to compensate with discounts and free appetizers (which is why I'm not giving Yama a rating of "terrible"), but it will be a long time before I go back there. Hopefully, by that point, it will take substantially less than 3 hours to get a meal.