My boyfriend & I visited Chakra's cafe on Valentine's day, Monday 2/14/11, around 1:30pm for a special lunch to celebrate our 6 years together. It was our first visit & we were looking forward to trying something different. We were immediately seated by the exit door by a young female hostess. She gave us our menus & told us the drink specials. After more than 5 minutes went by, an older female server finally came over to get our drink order. She didn't smile, she didn't say hi, she seemed like she was in a rush to get our order. I asked my boyfriend if he wanted to split one of the iced tea specials while she was standing there. We went back & forth for probably 15 to 30 seconds & finally agreed to split one of the iced tea specials. The server rudely & rather bluntly told us that we would have to pay for two drinks if we intended to share the one. We were pretty peeved & ordered water instead.
She then proceeded to take our order. We decided to get individual orders as Chakra charges a split plate fee of $2 (we have been to vegan restaurants all over the world & not ONCE have we ever encountered a split plate fee). I went first, I ordered the Basil Pesto Foccacia. The server yelled across the room to the hostess to ask if they had foccacia. She replied "no." While I browsed the menu further, my boyfriend ordered the Paesan Picnic Plate & the server snapped "someone should have told you we don't have bread today" & stood there impatiently waiting for us to pick something else. She didn't say "I'm sorry" or offer any alternate recommendations. I said to my boyfriend "I don't like this" & that's when we just got up & walked out. We were really bothered by both the hostess & the server's attitudes - sort of a "better than you" attitude, in addition to showing no concept of valuing the customer.
After my experience, I posted a review on HappyCow.net where I original found Chakra's listing. The same day, Nick (claiming to be a manager) responded rudely stating that there was no way my story was true. He said if I contacted him to give him more details, he would buy us lunch at Green (another area vegan restaurant). I contacted him directly via email with more details as he requested & he failed to respond. He also got HappyCow.net to remove the review. In addition, I posted a comment on their Facebook page which they removed & never respond to. I thought they would have taken the time to talk with their servers & apologize to me as a valued customer after my HappyCow.net review, but instead it is clear they would rather attack me & sweep me under the rug. Even HappyCow.net's moderator Eric contacted me personally to say "It's obvious to us that this owner has issues, and since he was able to read your post it hopefully has served a purpose." Unfortunately, I don't think the review served it's purpose as I'm now being ignored by this Nick person.
Chakra failed us as customers that day & to make things worse, they have been exceedingly rude since. We could have dealt with the unavailability of bread & drinking water instead of splitting a meal & tea like we wanted to, but it was the attitudes of the servers that ultimately led us to walk out the door. Now it is the attitude of the manager that has led me to review the business with the BBB & on other web sites.