I really enjoy the food at TOT on Selby. I don't generally eat-in, so I can't speak to the in-house service, but I can say that I order and pick up quite a lot. I've not had a problem with my order ONCE. Always what I've asked for, and generally ready when they say it will be.
I love the food. I haven't had anything that I didn't like, and I'm not big on fish sauce AT ALL. I particularly love the Tom Yoam Soup and sticky rice, pad Thai and cream cheese wontons.
They have received very good reviews on many dishes and awards. For many people who aren't experienced with Thai food, this is a very, very good Thai restaurant where they've Americanized it somewhat without COMPLETELY destroying the integrity of the food and culture. Only second to Sawatdee!