Vegan Essentials

Internet

Reviews


rating star

Items are constantly out of stock. Items are always missing from orders, and shipping is slow. Unfortunately, they have the widest selection of vegan specialty foods. Customer service is hit or miss.


rating star

For your own sake please stay away from this site. I purchased from them and my order never arrived. The worst part was that when I tried to get in touch to find out the status of my order they would act like I was in the wrong for wanting to know where the $200 worth of merchandise that I'd purchased had gone! I was treated like crap by these people. They refused to refund my money and I finally had to call my credit card company in order to get the charge canceled. I was able to get my money back but it was a lot of hassle and the next person might not be so lucky. If you value your time and/or money, avoid this site!!


rating star

I ordered a pair of shoes from this site. To start with, they were ridiculously overpriced, but I bought them anyway hoping that the service/quality would be good and make up for it. Boy was I wrong. My credit card was charged immediately after I made the purchase but the shoes did not come. After 2 months I finally called them to see what was going on. I asked for my money back but they refused to refund my money because they said the shoes were on their way now. A month later, still no shoes. I called again and was again told that the shoes were on their way. Another month passed, four months total, and I finally called again, demanding my money back. The guy on the phone just gave me the run around and refused to listen to my complaints. He said that since I had already ordered the shoes, I couldn't get my money back, but that the shoes were on their way. Three weeks later, the shoes finally arrived; not only were they by then out of season and worthless after 5 months of waiting but they were three sizes too small! I checked my order and I had indeed selected the right size but they had sent the wrong size! I called again and explained to the guy on the phone what had happened and asked if I could just send back the shoes and get my money back because I was tired of the hassle. He said that that was “not their policy” and later actually HUNG UP ON ME! Yes, that's right, he hung up on me! I was shocked and appalled... I have never been treated like this by a customer service representative. So they basically took my money and never even gave me the product ordered, and never attempted to resolve the situation in any way. I recommend avoiding this site at all costs. I went to Payless and got a great pair of vegan shoes very cheap and was actually treated well by the employees there. I was able to take them home right away. I'd stay away from this site.


rating star

Love this site.
They are simply awesome people with great products. :)
When they had their old location they even let us arrange a special time on Sunday to come shop before we drove back home to St. Paul, MN. Excellent business. :)


rating star

I recently had an order from here go missing - UPS claim to have delivered it, but it never showed up. Vegan Essentials couldn't have been more helpful. They did all the chasing up of UPS to find out what had happened, phoned & emailed me to keep me in the loop, and quickly sent out a replacement order.


rating star

I've gotten some shoes, belts, and other vegan food from these guys. It's easy to place orders, they ship quickly and overall have really good customer service.


rating star

The folks that run this place are very hip and extremely friendly. If you are in the Milwaukee area, you can call them up and set up a time to go to the warehouse and try stuff on. I must have tried on several pairs of shoes, which was great, because often you don't always get what you expect when you order stuff on line. I highly recommend purchasing from this great company.


rating star

I've had good experiences ordering here. Even if not all items are in stock, they are very communicative about when they can ship them to you.

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