I'm a little bit skeptical of Holy Land. While their pita is excellent, I wasn't that impressed with their hummus, baba ganouj or (most of) their falafel.
I first had a appetizer sampler ($7.51 with tax) which had two huge portions of hummus and baba ganouj, two small stuffed grape leaves, two small pieces of falafel, and three half-slices of pita. The hummus was pretty bland, in my opinion, and the baba ganouj was a notch better. It had a tart, lemony taste which was decent, though I wish it could have had a slightly smokier flavor. The falafel was great, with a good mix of spices, though I felt cheated since I only got two small pieces. The grape leaves were okay, but nothing I'd come back for. Finally, the pita was great, but only three half-slices? I would have needed at least eight in order to have done justice to the massive amount of hummus and baba ganouj they give you; in the end, I wasn't convinced enough by the food to justify buying more pita.
I also had a falafel sandwich ($7.51 with tax), which was a major disappointment. For one thing, the portion size is massive and much larger than it needs to be. Then again Holy Land is also a buffet, so they cater to the all-you-can-eat crowd; everything has to be in excessive proportions. The falafel in this sandwich was NOT the same as the one I got in my appetizer; the appetizer falafel was great and spiced, whereas the falafel in the sandwich was bland and didn't taste like anything, really. Also, the sandwich was stuffed with slightly burnt zucchini and cauliflower, which didn't enhance any flavors. Lastly, the tahini sauce was ice-cold and layered at the bottom of the sandwich, which made part of the pita cold to the touch, and the other part (not covered in tahini) piping hot. This was both annoying and disconcerting.
A word on the ambience: there is none. It's basically a bustling food court with people constantly shuffling around, yelling and munching away. It's not a great place to sit down and eat; I would recommend take-out to most people. Holy Land is an institution, so I feel wary giving it a mixed review, but I'll give it another shot in the future, to see if there's variance in the quality. There certainly was in the falafel.